Privacy Policy
At VR Physio Rehab (“we”, “our”, “clinic”), we are committed to protecting the privacy, safety, and confidentiality of all patient information. This Privacy Policy explains how we collect, use, store, and safeguard your personal and health-related data.
1. Information We Collect
- Personal details: Name, phone number, email, address
- Medical history and clinical records shared during consultation
- Diagnostic reports, prescriptions, scans or physiotherapy notes
- Booking data, feedback, and communication logs
- Website analytics (device, browser, session behaviour)
2. How We Use Your Information
- To provide physiotherapy and rehabilitation services
- To create personalised treatment plans
- To schedule appointments and manage your clinical journey
- To maintain medical records as per healthcare regulations
- To improve our clinic services and patient care standards
3. How We Protect Your Data
We follow strict digital and physical security measures. Only authorized clinicians can access your records. We do not sell, rent, or trade your data with any third party.
4. Sharing of Data
We may share information only when required:
- With surgeons or doctors involved in your care (with consent)
- When legally required (court orders, government requests)
- For insurance or billing, only when authorized by you
5. Your Rights
- Access your medical records
- Request corrections to inaccurate data
- Withdraw consent for non-essential communication
- Request deletion of non-medically mandatory information
6. Contact Us
For questions about privacy practices, write to us at:support@vrphysiorehab.com